Building a stable future – Eyad Al Merjawi’s journey to decent work and social protection in Jordan

ZARQA (ILO News) — Eyad Al Merjawi, a 41-year-old refugee from Syria, has called Jordan home since 2013. Settling in the city of Zarqa, 30 km northeast of Amman, Eyad struggled to find work without the necessary permits—an obstacle to many refugees. Eyad’s journey took a positive turn, with support from Jordan’s Social Security Corporation (SSC), jointly with the International Labour Organization (ILO) and UNHCR, the UN Refugee Agency, under the PROSPECTS partnership funded by the Government of the Netherlands.

The Start of the Journey 

Eyad's journey to stable employment in Jordan began with one essential step: securing his documentation through UNHCR’s registration system, a key tool in providing refugees with access to rights and services. In Jordan, without proper registration through UNHCR, refugees cannot access basic services such as public healthcare, education, or even employment opportunities  
 
For Eyad, obtaining his work permit was a turning point. "It was not easy at first; I faced many obstacles just to get the permits needed for employment," he recalls. Eyad first obtained an asylum seeker certificate, which enabled him to secure his work permit and to legally work as a butcher in a shop in Zarqa.  

Support that makes a difference 

While having a job is important for ensuring financial stability for refugees, obtaining social security coverage is equally crucial to protect them from potential lifecycle risks. To help refugees better understand the social security system, SSC and UNHCR conducted a series of awareness raising activities in refugee camps and host communities. Eyad learned about the Estidama++ programme which supports vulnerable workers in enrolling in social security schemes, providing them with essential protection in navigating the uncertainties of life. 

Estidama++ is a social protection initiative in Jordan aimed at helping vulnerable workers, including refugees, access social security. Supported by Jordan's Social Security Corporation (SSC) and with technical support from the ILO, the programme provides subsidies to cover social security contributions, making benefits such as injury insurance, maternity leave, and pensions more accessible to informal workers in sectors like agriculture and small businesses. This support helps lower barriers to participation, creating a more inclusive and resilient workforce across Jordan. 

Through UNHCR's outreach, Eyad learned how Estidama++ could provide vital protections, such as coverage for work-related injuries. This knowledge empowered him to enrol in the programme, reinforcing the critical role that accessible information plays in helping refugees secure a safer and more stable future. 

Eyad remains hopeful for the future and is optimistic about the programme’s potential extension. “I hope it continues, not just for me but for others who need it,” he says. For Eyad, Estidama++ is more than a programme—it’s a path to self-reliance, giving refugees like him a chance to rebuild their lives with dignity and hope by securing formal and stable employment.   

A positive impact on refugees 

After enrolling in the Estidama++ programme in December 2023, Eyad has received a 100 JOD (approximately 140 USD) income support every three months. In addition, his employer, the shop owner, receives 30 JOD per month to help cover a significant portion of the shop’s social security contribution on Eyad’s behalf. This financial support has provided Eyad’s family of five with a much-needed safety while made the shop owner more inclined to retain Eyad as an employee, knowing that part of the social security cost is covered. 

Hope for the Future 

"Every day when I go to my job, I feel safe," Eyad shared. "Knowing that, even if something were to happen to me that would stop me from working, I know my family is protected through the programme." This added layer of security is not just a financial boost for Eyad and his family but also a key factor in strengthening his employment stability, showcasing how Estidama++ is improving lives and supporting vulnerable workers. 

Creating opportunities amid challenges 

Eyad is among eight thousand workers who have enrolled in social security in Jordan, thanks to the Estidama++ programme. This crucial support encourages small businesses to hire refugees like Eyad. His story is a testament to the resilience and the power of inclusive initiatives that foster economic and social stability for refugees in Jordan. 

*Contributed by ILO Jordan